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Customer Service For Prescription Sunglasses and Prescription Eyeglasses

Customer Service For Prescription Sunglasses and Prescription Eyeglasses

Shopping Procedure for Prescription Eyeglasses (include Prescription Sunglasses)

  1. Select your Frame
  2. Input you Prescription( if you already saved in your account, skip this step)
  3. Select lenses

          1)       Select from function: Distance/Reading/Multifocal/Non-prescription
          2)       Select from lens type: Clear/Digital/Sun/Light adjusting
          3)       Select from lens Index: Basic/Popular/Advanced/Customize
                    There may be a little bit different in different types of lenses, for example, in prescription sunglasses, you need select colors
          4)       Check out

 A  video show how to shop prescription eyeglasses.

Shopping for common sunglasses will be very simple.

 

Eyeglass Measurements (Frame Size) 

You may be able to find your size numbers printed on the inside of your current eyeglass or sunglasses frames.

How to read frame size number

When you shopping in our site you will find right site of products You can also find in additional information.

How to read Frame Size, Lens Size

Face and Frame

Square Face: Round, Oval and Thinner Frame
Round Face: Rectangle, Nose pads and Wider Lens
Oval Face: Deep Frames, Bold Frames and Shine Colors
Heart face: Wider Frames, Light Colors
Use our Try on to see the effect, You need upload you face images.

How to use tryon function to test if the frame fits your face

Can sunglasses frame be used for prescription eyeglasses?

Yes, Most of our sunglasses can accommodate prescription glasses, However, You have to shop from eyeglasses category to select your customized lenses.

What is lenses made of?

 1)       None of Eyeglasses and Sunglasses are made of glasses, although Eyeglasses(Eye Glasses) word itself is from glasses. The ideal material for your lenses depends on your prescription and your budget.

2)       Most of  our lenses are made of Polycarbonate. Plastic lenses are recommended for light prescriptions, ranging from no correction to +/-2.00. Polycarbonate lenses are 30% thinner and lighter than plastic and recommended for people with prescriptions ranging from +/- 2.00 to +/-5.00 and lens index ranging from 1.49 to 1.67. Polycarbonate is also recommended for children under 18 years of age and anyone who has an active lifestyle, due to its impact-resistance. Rimless and semi-rimless frames also work best with polycarbonate lenses.

3)       MR Series, Mitsui Chemicals is known globally as a leading manufacturer of urethane products. With the introduction of MR-6 (1.60) in 1987, the company became the first to apply thiourethane chemical technology to ophthalmic lenses. Thiourethane polymers include sulfur atoms that are responsible for the high refractive index levels of these products. recommended for people with prescriptions ranging from +/- 4.00 up +/- 20.00 and lens index range from 1.6 to 1.74

 What is Aspheric lens?

1)       An aspheric lens or asphere is a lens whose surface profiles are not portions of a sphere or cylinder. The asphere's more complex surface profile can reduce or eliminate spherical aberration and also reduce other optical aberrations such as astigmatism, compared to a simple lens. A single aspheric lens can often replace a much more complex multi-lens system.

2)       Aspheric lenses are also sometimes used for eyeglasses. Aspheric eyeglass lenses allow for crisper vision than standard "best form" lenses, Moreover, the reduction of the magnification effect of a lens may help with prescriptions that have different powers in the 2 eyes (anisometropia). they may give a thinner lens, and also distort the viewer's eyes less as seen by other people, producing better aesthetic

3)       Almost all of our lenses are Aspheric.

What is Advantages of Aspheric lens

Advantages of High-Index Lenses

1)       High-index eyeglass lenses are the right choice if you want thinner, lighter lenses and eyeglasses that are as attractive and comfortable as possible.

2)       Thinner, lighter high-index lenses are especially recommended if you have a strong eyeglass prescription for nearsightedness, farsightedness or astigmatism.

Coating 

1)       Hard Coating

          This protective coating makes the lens surface scratch-resistant by increasing the abrasion resistance of the lens material. All of our lenses are hard coated.

2)       Multilayer coatings

           Hard Coating that is sturdy and scratch-resistant,  Anti-reflection Coating that reduces surface reflection. Most of our lens have multilayer coatings.

Multilayer coatings and their function

UV400 Treated Lenses

This lens is treated with a chemical dye that blocks out ultraviolet (UV rays of up to 400 nm wavelength, thus providing UV protection.

Mirror Coating

A mirror coating reflects back light and reduces the amount of light passing through the lens. This makes it more comfortable for eyes in very sunny conditions.

Polarized lenses

Light reflected from surfaces such as a flat road or smooth water generally is horizontally polarized, this creates an annoying and sometimes dangerous intensity of light that we experience as glare. Polarized lenses contain a special filter that blocks this type of intense reflected light, reducing glare.

How do Polarized lenses function

Bi-focal vs progressive(no line bifocals) Lenses?

 Bifocal lenses offers two different viewing zones: the top part of the lens is for distance and the lower part for the lens is for reading. The viewing zones of bi-focal lenses are divided by a visible line. Progressive(no line bifocals) lenses are essentially no-line bi-focals. But instead of offering just two different viewing zones (near and far vision), progressive(no line bifocals) lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive( no line bifocals) lenses provide much more natural vision and are typically recommended over bi-focal lenses. Generally speaking,  Both require frame lens’s height at least 28 mm and it is recommended that you choice the frame with lens’s height more 32 mm. 

Photochromic lenses

Photochromic lenses are eyeglass lenses that are clear (or nearly clear) indoors and darken automatically when exposed to sunlight. Other terms sometimes used for photochromic lenses include "light-adaptive lenses" and "variable tint lenses. The most popular brand of photochromic lenses are Transitions Lenses. We provide transitions and other brands

How Do Photochromic Lenses Function

Eyeglass Prescription.

DV and NV

DV=Distance Vision
NV=Near Vision

O.D. and O.S.

O.D.=Oculus Dexter=Right Eye
O.S.=Oculus Sinister=Left Eye

Sphere= Strength of Lenses (-20.00 t0 +20.00) 

Cylinder=the amount of lens power for astigmatism (-20.00 t0 +20.00)

Axis=Direction of lens correction ( 0 to 180) 

Pupillary Distance is the distance  between the centers of the pupils in each eye

How to Measure the Pupillary Distance

Add. This is the added magnifying power applied to the bottom part of multifocal lenses to correct presbyopia. The number appearing in this section of the prescription is always a "plus" power, even if it is not preceded by a plus sign. Generally, it will range from +0.75 to +3.00 D and will be the same power for both eyes.

Prism and Base:  Some eyeglasses have a prism added because the person's eyes are not properly aligned. The base indicates where the thickest edge of the prism will be: BU (for base up), BD (for base down), BI (for base in toward the nose), or BO (for base out toward the ears). The base direction tells you where the prism will redirect light. Only a small percentage of eyeglass prescriptions include prism.

Shipping and Processing

For common prescription

US
common prescription  Fee Shipping Time Processing Time
USPS 4.99 14-25 Business Days 2-3 Business Days
Express Shipping 18.99 7-12 Business Days 2-3 Business Days
Canada
common prescription  Fee Shipping Time Processing Time
Canada Post 8.99 14-25 Business Days 2-3 Business Days
Express Shipping 18.99 7-12 Business Days 2-3 Business Days
Australia
common prescription  Fee Shipping Time Processing Time
Australia Post 8.99 14-25 Business Days 2-3 Business Days
Express Shipping 18.99 7-12 Business Days 2-3 Business Days
Other Countries
common prescription  Fee Shipping Time Processing Time
Post 9.99 20-28 Business Days 2-3 Business Days
Express Shipping from 23.99 10-20 Business Days 2-3 Business Days
For comprehensive prescription
US
Comprehensive prescription  Fee Shipping Time Processing Time
USPS 4.99 14-25 Business Days 5-7 Business Days
Express Shipping 18.99 7-12 Business Days 5-7 Business Days
Canada
Comprehensive prescription  Fee Shipping Time Processing Time
USPS 8.99 14-25 Business Days 5-7 Business Days
Express Shipping 18.99 7-12 Business Days 5-7 Business Days
Australia
Comprehensive prescription  Fee Shipping Time Processing Time
USPS 8.99 14-25 Business Days 5-7 Business Days
Express Shipping 18.99 7-12 Business Days 5-7 Business Days
Other Countries
Comprehensive prescription  Fee Shipping Time Processing Time
Post 9.99 20-28 Business Days 5-7 Business Days
Express Shipping from 23.99 10-20 Business Days 5-7 Business Days

Comprehensive prescription refer to have high degree of SPHERE and CYLINDER combination that is more than (+-)1000. All progressive prescription are comprehensive.

Guarantees and Return Policy and Replacement Procedure

Generally, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Following are procedure for return and replacement.

1.Obtain a Return Authorization Email by contacting our Customer Service

service@framesfashion.com.

2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.

3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

You have twenty (30) days from the date you receive the glasses to contact us for a return authorization email if you want to return them for any reason. SHIPPING CHARGES WILL NOT BE REFUNDED.

 

30-Day Exchange Policy

30-Day Return Policy

Non-Prescription Eyewear

Free exchange, if the price equal or less than the purchased one. otherwise, pay the difference.

Order price minus shipping fee

shipping fee to framesfashion.com

shipping fee to framesfashion.com

Original packaging must be included

Original packaging must be included

Prescription Eyewear

Free exchange

Full purchase price refunded minus 45% of the lens price

If new lenses required, 55% of original lens price credited towards new lenses

shipping fee to framesfashion.com

shipping fee to framesfashion.com

Original packaging must be included

Original packaging must be included