Generally, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered.
For Prescription lenses, they are customized made according to the prescription, they cannot be used by any other customers. The shipping fee will be very expensive and it is $ 35 at least although you may only pay $ 6 or $ 25. It is also time consuming and sometimes there is custom duty imposed by the government when return. Therefore, you should have a reasonable reason for return.
Following are procedures for return and replacement
1) Obtain a Return Authorization Email by contacting our Customer Service: [email protected].
2) Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
3) You will pay your own return shipping fee, Once we receive your return package, you will either receive a refund within 48 hours or be sent a replacement.
You have twenty (20) days from the date you receive the products to contact us for a return authorization email if you want to return them for a reasonable reason. $ 35 or more SHIPPING CHARGES WILL NOT BE REFUNDED.
|30-Day Exchange Policy||30-Day Return Policy|
|Reasonable reason for exchange||Reasonable reason for return|
|Pay the Difference between the order product and the products of you select for exchange.|
|For Lense inaccuracy: let your eye doctor check the lenses for accuracy. If there’s been a mistake, have the doctor give you a written explanation of exactly what’s wrong. Please let your doctor sign the document and also leave his name，Business Name, phone number and Address. This is Industry Practice.||For Lense inaccuracy: let your eye doctor check the lenses for accuracy. If there’s been a mistake, have the doctor give you a written explanation of exactly what’s wrong. Please let your doctor sign the document and also leave his name，Business Name, phone number and Address. This is Industry Practice.|
|Original packaging must be included||Original packaging must be included|
|$ 35 or more SHIPPING CHARGES||Return=total amount- $ 35 or more Shipping fee|